The Mobile CRM Market has witnessed continuous growth in the past few years and is projected to grow even further during the forecast period (2019-2027). The assessment provides a 360° view and insights, outlining the key outcomes of the industry. These insights help the business decision-makers to formulate better business plans and make informed decisions for improved profitability. In addition, the study helps venture or private players in understanding the companies more precisely to make better informed decisions.
Major Players are:
IBM (United States), Microsoft (United States), SAP SE (Germany), Oracle (United States), Salesforce (United States), Zoho (India), Kony Solutions (United States), Zendesk (United States), Software AG (Germany), Repsly, Inc. (United States),
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Mobile CRM provides a customer relationship management experience in smartphones, tablets and other devices. It helps the teams such as sales, marketing and customer service to manage the information. These teams are able to access the customer data through app and track the activities. In addition, it helps in organising and provide complete view of the customer. Mobile CRM offers customer service that satisfies the customer due to the availability of customer database on mobile. Hence, it increases the work capacity and optimises the customer relationship management process.
On 4th February 2020, Fresh works has launched Fresh success which negatively integrates customer success software to its portfolio for complete customer engagement.
Usage of Mobile Devices for Continuous Access to Information
Usage of Wearable Devices and Internet of Things
Increase in business functions which are enhanced by mobile devices are fuelling the market growth. In customer relationship management the mobility approach is being adopted by the enterprises. The benefits such as customer retention strategy are contributing towards the market growth.
Years considered for this report:
- Historical Years: 2015-2019
- Base Year: 2019
- Estimated Year: 2020
- Forecast Period: 2020-2027
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Current Scenario Analysis for Decision Framework
Key Strategic Developments in Mobile CRM Market:
The research includes the key strategic activities such as Research & Development (R&D) initiatives, Merger & Acquisition (M&A) completed, agreements, new launches, collaborations, partnerships & (JV) Joint ventures, and regional growth of the key competitors operating in the market at global and regional scale to overcome current slowdown due to COVID-19.
Key Market Features in Global Mobile CRM Market
The report highlights Mobile CRM market features, including revenue size, weighted average regional price, capacity utilization rate, production rate, gross margins, consumption, import & export, demand & supply, cost bench-marking in Mobile CRM market share and annualized growth rate (Y-o-Y) and Periodic CAGR.
Significant Facets concerning the Report:
– Mobile CRM Market Summary
-Fiscal Effect on Economy
-Mobile CRM Market Competition
-Mobile CRM Market Analysis by Application
-Industrial Chain, Down-stream Buyers and Sourcing Strategy
-Distributors/Traders, Marketing Strategy Analysis
-Facets, Market Effect, Diagnosis
-The latest trends, product portfolio, demographics, geographical segmentation, and regulatory framework of the Mobile CRM Market have also been included in the study.
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Extract from Table of Content:
Chapter 01 – Executive Summary
1.1 360 Degree Synopsis
1.2 Market value (US$ million).
Chapter 02 – Market Overview
Chapter 03 – Key Success Factors
3.1 Strategies adopted by key market participants and factors that have turned into success.
3.2 Additional viewpoint on global average pricing analysis benchmark, and consumer’s sentiments’ analysis.
Chapter 04 – Covid-19 Crisis Analysis on Mobile CRM Market
Chapter 05 – Global Mobile CRM Market – Pricing Analysis
Chapter 06 – Mobile CRM Market Background
6.1 Macroeconomic factors affecting the Mobile CRM market
6.2 Explore supply chain and value chain analysis.
6.3 In-depth information about the market dynamics and their consequences.
Chapter 07 — Mobile CRM Market Segmentation
Chapter 08 – Key and Emerging Countries Analysis in Mobile CRM Market
Chapter 09 – Mobile CRM Market Structure Analysis
Chapter 10 – Mobile CRM Market Competitive Analysis
10.1 Market Concentration Rate
10.2 Competition Scenario: BCG Matrix [Relative Market Share v/s Revenue Growth Rate]
10.3 Heat Map Analysis
10.4 Comparative Market Share Analysis by Players (2018-2019) Rank, [% Market Share, Market Revenue]
Chapter 11 – Assumptions and Acronyms
Chapter 12 – Research Methodology
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Key Questions Addressed in the Report
- Who are the top 20 players operating in the Mobile CRM market?
- What covers the drivers, restraints, opportunities, and challenges in the Mobile CRM industry?
- What are the growth trends in the market at the segmental and overall market levels?
- Which are the untapped emerging regions in the Mobile CRM market?
- What are the recent application areas in the market?
Note – In order to provide more accurate market forecast, all our reports will be updated before delivery by considering the impact of COVID-19.
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